Outlook 2016 Freezes When Opening Email

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Now hold down the Windows key and press R, it will open a dialog box. One such service is the "Desktop Window Manager Session Manager". com will automatically generate a rich preview. How to Rebuild the Outlook 2016 Search Index I tried Jonathan's suggestion and it worked wonders but now Outlook is slow and freezes when going back and forth between emails and folders. Forum discussion: So I've got a random issue that happens on all systems with Outlook when I add one of my accounts as it syncs the mail eventually outlook hangs it self and says it stopped working. Let’s say you’re running Outlook 2007, are connected to a web server via POP, and it freezes/crashes when opening attachments. Sent Attachments are Corrupted – Outlook 2016 3 Replies Issue: Customer contacted me that his email attachments from Outlook 2016 (Buy Office 2016) were corrupted when the recipient received the email. Unfortunately, Sam gave us no other details, so -- as is often the case -- generalities will have to do. com Exchange ActiveSync account. Tags: outlook help · outlook speed problem · outlook update · repair outlook · slow outlook We all know that working with Outlook each day can become frustrating quite quickly. Main reasons for Outlook 2013 crashes There are four major reasons that can cause Outlook 2013 to crash:. KB Home How to create an Outlook email template. Since then, Outlook, Word, Excel, OneNote all crash regularly and repeatedly. When users decided to connect Outlook to Office 365 account, they face crashing issues; even the reboot or reinstalling the software didn't fix the issue. Wintellect's most important client, my wife, comes to me and says that her Outlook desktop application is all messed up. Fixing Word 2016 Crashes when Opening Older Documents with Macros on Windows 7 We have a lot of documents and they go back several decades. How to Fix Outlook 2016 Freezes While Previewing Excel Files When you try to preview an excel file in MS Outlook, the application stops responding and to fix this, we have few tips that you can try. Now click the Options 3. a number of our users have noticed whenever receive email customer who's requested read receipt, whenever preview or open email, there's long delay of tens of seconds before message box pops asking them whether or not want send read receipt. This tutorial article offers you 5 effective methods to repair and fix not working/responding, stuck or freezes Outlook 2016 in Windows 10 without losing PST email files. dll: MSPST32. Outlook Crashes even in the safe mode by mspst32. Outlook stops responding / crashes / freezes / freeze / when you open or create new messages / email / e-mail Im wondering if this fix works with 2003 - Ive added a comment to MS but it may be a year before they update the fix on the URL below. However I can drag and drop a file onto the email to attach. Various factors can pose Outlook crashes, for example, sudden shutdown, virus infection, spyware attacks and so on. Sometimes it decides to slow down, hang or stop responding for a time, other times it crashes and takes your whole system with it… in most people's minds Outlook. Cause of Outlook 2016, 2013, 2010 Crashes Even in Safe Mode Outlook crashing when opening in Safe Mode can be caused by multiple reasons. This way you do not risk having your PST file grow to a size that Outlook cannot sustain (which is a risk when importing). Disable and enable previewing attachments in Reading Pane in Outlook Easily save all attachments from multiple selected emails to folder: With the Detach All attachments utility of Kutools for Excel , you can easily save all attachments from multiple selected emails to specified folder in Outlook as below screenshot showed. Outlook 2010 Crashes when opening an email - posted in Business Applications: Hello. This specific resolution is for crashing that occurs when dictating into Microsoft Word or Outlook on a Windows 7, 8, or 10 computer. What to Do if Outlook Crashes When Selecting an Email as long as you select a typical email, outlook will crashes immediately. Sometimes it is better not to click or restart the MS Outlook application as it will unfreeze after 5-10 seconds. After the upgrade, I started Outlook and got the message, that some things are maintained. ” this is on my Samsung Galaxy Note 5. Outlook 2010 Crashes when opening attachments Posted on December 5, 2011 by IT Solution INDIA From last few days 02 users at one of the client site keep complain about Outlook 2010 crash problem when ever they try to open any mails with attachment. When outlook tries to open e-mails then instead of showing e-mails outlook application hangs and get crashed. The problem of Outlook crashing immediately upon selecting File > Print seems (after all) to be related to the printer driver. Looks like KB4011052 is crashing Outlook 2016 when opening emails with attachments/calendar appointments. Outlook app crashes while opening emails Device OnePlus 3 Software Version Openbeta 24 170915 Probablility of occurance 1_<1% Topic Third-party Apps Photos Carrier/Network Jio Vodafone: Actual behavior The app crashed Was this a problem in previous software versions. Within the tab that says “Index Settings” click on the button that says “Rebuild”. Really a frustrating issue. Sometimes, Outlook opens slowly, but sometimes it crashes. large size of mailbox; You may easily encounter performance issue if the mailbox is too large. Microsoft Investigating Outlook 2016 Problems Affecting POP3 Users. - Alienware Freezes Randomly Windows 10 ★★ Advanced Registry Optimizer Toptenreviews ★★ Fix, Clean [ ADVANCED REGISTRY OPTIMIZER TOPTENREVIEWS ] And Optimize PC! SPEED Up Your PC FREE Scan Now!. This way you do not risk having your PST file grow to a size that Outlook cannot sustain (which is a risk when importing). Outlook crashes when you start it. On her computer, however, it claims the folder was not closed properly and needs to check for errors. Outlook freezes clicking the Signature button. Only happens when I add a specific email account that uses exchange protocol. When Outlook 2011 is open, with 0 accounts, trying to set-up an account is impossible as it just hangs or 'stops working'. Outlook on Windows 10 Tip 790: Outlook crashes after iTunes update After updating iTunes, some people are experiencing crashes in Outlook, due to issues with the OutlookChangeNotifier addin. Outlook 2016 opening issue solved. Microsoft Outlook email client is used most of the users to manage business emails. I haven't been able to detect a pattern as to what exactly I'm doing just before Mail disappears from the screen. Top 6 tips and tricks to speed up Outlook 2016 on Windows 10 | Windows Central Skip. Now I have fixed my Outlook crashing issues using the 2nd method and it worked. exe file was running, after much trouble shooting I have discovered that it works perfectly once I have removed Trend Micro, I did a full re install of TM and the problem started again. Did you get an Outlook not responding error? Is Outlook stuck on a screen that simply says "Processing"?. Fix Outlook 2016 Won't Startup Because it Crashes Posted on July 17, 2018 by Mitch Bartlett 2 Comments If you have a problem with Microsoft Outlook 2016 (365) crashing when you try to start it, try the following steps. Note: Solutions are applicable to Microsoft Outlook 2007, 2010, 2013 and 2016 running Windows 10, 8. Wintellect’s most important client, my wife, comes to me and says that her Outlook desktop application is all messed up. In Outlook, open a new email message. Update 3:30 p. She also created video training CDs and online training classes for Microsoft Outlook. At first I thought this could be an isolated problem, but several email from different sources are presenting the same problem. Just go to the start screen and CTRL + click on the Outlook 2016 icon, it should present you a question, "if you want to start outlook in safe mode". Normally there are wide varieties of tools, the selection of the better tool is the difficult task. Since it comes as part of Office suite, it is but natural to expect other formats such as Word, Excel files to be easily accessible via Outlook. Open the problematic email in Outlook, click Actions > Other Actions > Encoding, and then change the encoding to Unicode (UTF-8). My Samsung home-laser (SCX-3400 Series) printed fine via both USB and LAN from all programs including Office 2013/2016, but would crash immediately when I commanded to print an email from Outlook. After it freezes, you see a dialog box that informs you that Microsoft Outlook has stopped working and that Windows is looking for a solution to the problem. Fix: Outlook 2016 Freezes When Previewing Excel Files If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. sysadmin) submitted 1 year ago by artvandelay440 latex salesman, sysadmin - Vandelay Industries. Outlook is not very good at properly defining which character set is used in creating a message. I closed Outlook and reopened it and it immediately crashed. Hi, did you ever figure this out? I have the same issue when I open IE. If this file goes missing for some reasons, Outlook crashes on startup in the Safe Mode. In such cases you can follow this solution. (Open explorer and go to. (Not responding) Things I tried:. Boost PC, Registry Cleaning, Malware Protection & More. OUTLOOK Q&A By David Gewirtz. TechHit products will help you spend less time managing email and keep Outlook running in tip-top shape. Replied by Jay Chivo on topic Excel 2016 Crashes when opening multiple workbooks Hello, If the issue does not persist after disabling the Kutools for Excel, please contact me with your order id or the email address you use to place the order via jaychivo@extendoffice. Sometimes, Outlook opens slowly, but sometimes it crashes. 1 and 7 Computers. Click Start, click on Find or Search, and then click Files or Folders. Microsoft Announces Major Changes Coming to Outlook. Outlook 2016 crashes upon startup. of emails Outlook handles. So, if the above does not work for you then try some of these other solutions:. One of the common errors that an Outlook user may face is when Outlook crashes when connecting to Exchange Server. I create a new addin for outlook 2016 with IDTExtensibility2. Also closed and open CRM about 10 times to test it. Hello, every time I open new email and the pop-up notification appears the application freezes and is not responding (I need to use alt+ctrl+del). You have to disable all the Add-ons by clicking on Disable this add-in button. This way you do not risk having your PST file grow to a size that Outlook cannot sustain (which is a risk when importing). "Microsoft Outlook. being forced to restart outlook is no longer a rare occurrence. I was running a profile where I connected to a gmail via pop3 and our local exchange server. Some other users report. One day due to some synchronisation errors, most of my emails went missing. pst), which you can open at. has some problems sending attachments: If I try to attach a file to an email using the insert tab, it crashes Outlook. Read on to know more. Why Exchange 2010/2013/2016 is Not Receiving External Emails? Admin April 20, 2015 Exchange Server Recovery 18 Comments A common problem that administrators might encounter while installing and configuring MS Exchange Server is ‘ Exchange is not receiving external emails’ in exchange 2010/2013/2016. If I leave an email open and then connect my machine back to the network, once outlook connects to. I am able to get around this by disabling the Teams COM add-in. This way you do not risk having your PST file grow to a size that Outlook cannot sustain (which is a risk when importing). Within the tab that says “Index Settings” click on the button that says “Rebuild”. This tutorial article offers you 5 effective methods to repair and fix not working/responding, stuck or freezes Outlook 2016 in Windows 10 without losing PST email files. It worked fine before she received this new PC, and it works fine when i open it from my Outlook 2007. I was troubleshooting a computer the other day that was having Outlook freezing issues. @@disqus_A7aPYTs1dR:disqus Please fix the problem. Now click the Options 3. If you are suffering this problem, just apply the 5 methods in this article to eradicate it. Since then, Outlook, Word, Excel, OneNote all crash regularly and repeatedly. Clearing out Windows Search (ControlPanel->IndexingOptions, unchecking Outlook, 'Delete+rebuild' on advanced tab) Solution that did work: Disconnecting the network, then reconnecting when Outlook was open. 15 when user connect to their windows server 2016 shared desktop and try to attach files to an email outlook instantly crashes. The quick fix was to do a repair of the Office 2010 suite after the Office 2016 install, and mail merge worked again. , in a single personal folder known as PST file. When you paste a hyperlink into an email message, Outlook. A solution to that problem would be to locate the "scanpst" utility, usually found here:. Hello, I had an IMAP account set up in Outlook 2016. Hello, every time I open new email and the pop-up notification appears the application freezes and is not responding (I need to use alt+ctrl+del). : Near-freezing to freezing temperatures in South Florida, including Palm Beach County, have triggered a special weather statement to be issued by the National Weather Service in Miami. If you open an item in Microsoft Outlook 365 (or Microsoft Outlook 2016), you can experience that Microsoft Office freezes and you are unable to do anything. Ever since that point, I cannot load Outlook with the exchange server. large size of mailbox; You may easily encounter performance issue if the mailbox is too large. Also closed and open CRM about 10 times to test it. I checked the loadbehavior in registry. All is good except when it runs my Outlook freezes (maybe other office programs too, but I haven't tried). Click Start, click on Find or Search, and then click Files or Folders. exe against your pst-file, then the issue is likely to be a. 0 Answers How Do I Create Calendar in Outlook 18334105666. 6 Solutions to Outlook Crashes Whenever Clicking Send/Receive Button Have you ever met the situation that Outlook always crashes whenever you click the send/receive button? In this article, we will delve into the 6 primary roots and relevant solutions to this issue. Get back to the main page of Outlook and open any email that is tracked successfully. We are using CRM for Outlook 2016. Outlook Crashes in Safe Mode by MSPST32. This is happening with the recent versions of Outlook, including Outlook 2010 and Outlook 2007. The quick fix was to do a repair of the Office 2010 suite after the Office 2016 install, and mail merge worked again. Select "CTRL" key using your desktop keyboard while opening Outlook 2016. This specific resolution is for crashing that occurs when dictating into Microsoft Word or Outlook on a Windows 7, 8, or 10 computer. Outlook has now attained a place in the online market where it is the first choice of organizations for emailing. My keyboard, mouse none of them are working. The quick fix was to do a repair of the Office 2010 suite after the Office 2016 install, and mail merge worked again. What's How 143,405 views. If NOT, change your default. One such service is the “Desktop Window Manager Session Manager”. 36) Emails sent to me from Outlook PC's that contain a smiley face show up as a "j" instead of the smiley face symbol. Update: Microsoft has rereleased update KB3097877 and it no longer crashes Outlook. That might be a small difference in terms of usage but it is a great difference when trying to solve as it means that when you disable the Reading Pane, you can delete the message without crashing Outlook. What is Classic Menu for Office/Outlook. Acrobat DC is latest version with all updates, Outlook 2016 64 bit with all updates, OS Windows 10 Enterprise with all updates. It worked fine before she received this new PC, and it works fine when i open it from my Outlook 2007. This only affects Windows 7 and Windows Server 2008 R2 users. I used to be on 2013 and never had an issue, and recently upgraded to 2016 to get Skype for Business add ins. [gard] Outlook hangs caused by PayPal messages template fault In just the last few days, I have started experiencing some issues with Outlook when opening messages sent from PayPal. Outlook Crashes when printing. Now click the Options 3. Click Close -> Close Outlook. Office 365 (Outlook 2016 | Outlook 2013) - Outlook not responding, stuck at "Processing," stopped working, freezes, or hangs. 0 Answers How Do I Create Calendar in Outlook 18334105666. Top 6 tips and tricks to speed up Outlook 2016 on Windows 10 | Windows Central Skip. Some other users report. Troubleshoot outlook hangs on loading profile in version 2016, 2013 via manual method & possible issues for outlook hang problem. I haven't been able to detect a pattern as to what exactly I'm doing just before Mail disappears from the screen. She’s rebooted the computer and done basic Outlook trouble shooting that she found on the web but Outlook never connects to her Exchange server. This used to be the case with v19 and Outlook 2016, but it this bug has been fixed since. Boost PC, Registry Cleaning, Malware Protection & More. I create a new addin for outlook 2016 with IDTExtensibility2. How to Rebuild the Outlook 2016 Search Index I tried Jonathan's suggestion and it worked wonders but now Outlook is slow and freezes when going back and forth between emails and folders. Microsoft Outlook the most used Email client program, you may also use MS Outlook for composing, send, receive and manage one or more email accounts. exe /safe and then press Enter. Reboot or reinstalling the software didn't fix the issue. This is key, as it resets the link between CRM and Outlook in the user’s Exchange account. When users encounter problems with synchronization, not receiving their mail, system crashes, or other unusual behavior, you should direct users to open this file to enable ZCO logging and enable http logging in order to log internal API calls and communication between Outlook and the Zimbra Server. When you try to compose an email, it may happen for Outlook to popup a window with the following message: "Contacting the server for information". How to Encrypt Emails Using PGP (GPG) in Outlook 2016 it does not seem to work with Outlook 2016. To do this, use one of the. Being productive is all about using the right tools. A couple of. View: Download information for KB3114707. , and Crashes: Outlook crashes when viewing HTML Messages: Outlook Crashes When You Reply or Create a New Message. I closed Outlook and reopened it and it immediately crashed. large size of mailbox; You may easily encounter performance issue if the mailbox is too large. Outlook 2003 then goes to a white screen with just the window. In order to rectify this issue, we have brought forth various methods. Do you find that when you click a link in an email nothing happens? This can occur when another program has registered itself as the default application for browsing the Web. These all take resources (time) during the startup of Outlook 2016. After it freezes, you see a dialog box that informs you that Microsoft Outlook has stopped working and that Windows is looking for a solution to the problem. Fortunately, fixing an unresponsive Outlook program doesn't require much work or knowledge. KB Home How to create an Outlook email template. The Knowledge Base article has instructions for both approaches. Hi all, I am currently having a major problem with Outlook 2010. Clearing out Windows Search (ControlPanel->IndexingOptions, unchecking Outlook, 'Delete+rebuild' on advanced tab) Solution that did work: Disconnecting the network, then reconnecting when Outlook was open. that usually fixes the problem. Maybe after a few minutes, maybe after a whole day. A lagging or inaccessible Outlook is a typical problem for most users. For instance, if a colleague has sent you a spreadsheet as an email attachment, when you double-click that file, it will only open as a read-only document inside Excel. When you freeze your credit, potential lenders can't access your credit file to assess the risk of lending money to. Or grab a document from your Files list and attach it to an email seamlessly. Outlook is a great email client, but sometimes issues with it can occur. Hello together, OS: Windows Server 2016 Provisioning method: MCS Shared desktops Office Vers: Office 2016 VDA Vers: 7. Hi, We are experiencing issues with Adobe Acrobat Pro DC freezing Outlook especially when opening pdf documents from attachments. I checked the loadbehavior in registry. Outlook Freezes When Opening Conversation History - The Reader's Query "I am utilizing the MS Outlook for email communication. dll Most of you are adept at opening Outlook email Eric Simson • January 8, 2018 How to Recover Outlook Rules and Alerts from Corrupt PST File Summary: This blog describes the method to recover Rules Eric Simson • February 2, 2017. If you open an item in Microsoft Outlook 365 (or Microsoft Outlook 2016), you can experience that Microsoft Office freezes and you are unable to do anything. Outlook has now attained a place in the online market where it is the first choice of organizations for emailing. net email messages – including the ‘test’ message that Outlook sent a few moments ago during the setup. I haven't been able to detect a pattern as to what exactly I'm doing just before Mail disappears from the screen. After this was finished, I was able to work with outlook. I have now found that when I am trying to reply to or forward an email which contains images that haven't downloaded, and MS WORD is selected as the email editor, OUTLOOK freezes. When outlook tries to open e-mails then instead of showing e-mails outlook application hangs and get crashed. First, open Outlook and click on the File menu on the ribbon at the top. Restart your Outlook and this time you won't face Outlook Crashes at Startup problem. Known issues with Office 365 and Office 2016 at IU. Microsoft Outlook is one of the most commonly used Email clients. The screen goes white and the window title changes to (not responding), the hamster wheel starts turning then I get the "Microsoft Outlook has stopped. My Samsung home-laser (SCX-3400 Series) printed fine via both USB and LAN from all programs including Office 2013/2016, but would crash immediately when I commanded to print an email from Outlook. Learn how to fix a crashing issue with Dragon Naturally Speaking 13 Professional speech recognition software. Outlook 2016 keeps freezing - posted in Business Applications: My outlook 2016 keeps freezing especially when I try to do searches. Resolution:. POP3 users can either configure their e-mail accounts to use IMAP instead of POP3, if possible, or they can revert to a version of Outlook 2016 prior to the Feb. Next stop was to remove MS Office then reinstall. sysadmin) submitted 3 years ago * by Gaege IT Manager Edit: For anyone experiencing this issue, after almost 4 months of encountering the problem we have finally found a solution. Learn how to resolve issues with Outlook hanging, freezing or crashing. An email app designed to kill email? Brilliant. Then select the PST data file (Open Outlook > File > Info tab > Account Settings > Account Settings > Data files to find the location of the file). Disable and enable previewing attachments in Reading Pane in Outlook Easily save all attachments from multiple selected emails to folder: With the Detach All attachments utility of Kutools for Excel , you can easily save all attachments from multiple selected emails to specified folder in Outlook as below screenshot showed. Outlook on Windows 10 Tip 790: Outlook crashes after iTunes update After updating iTunes, some people are experiencing crashes in Outlook, due to issues with the OutlookChangeNotifier addin. Is your Outlook 2016 crashing and freezing repeatedly? It is very likely that disabling Graphic Hardware Acceleration will improve the stability of Outlook for you immediately, as it did with me. "Microsoft Outlook. Hi! Recently I’m facing a problem with my PC that its screen freezes suddenly. When you attempt to access a folder, Outlook crashes abruptly. we tried these but did not help: - uninstall office 2010, install office 2013, 2016 - create new Ms Outlook crashed when opening emails Experts Exchange. - Open Explorer and go to directory. net - Outlook hangs when you try to open the Calendar tab - this can be caused by old tasks that the calendar is trying to display, here's how to fix this problem […]. Microsoft Office Outlook, Outlook not working, Outlook not responding, Troubleshoot Office Outlook errors and issues. While this isn't the best solution, at the moment it does seem to like the only solution that always works. The quick fix was to do a repair of the Office 2010 suite after the Office 2016 install, and mail merge worked again. After the upgrade, I started Outlook and got the message, that some things are maintained. Outlook on Windows 10 Tip 790: Outlook crashes after iTunes update After updating iTunes, some people are experiencing crashes in Outlook, due to issues with the OutlookChangeNotifier addin. Applies To: Outlook 2016 Office 365 Admin More Less. Microsoft Outlook 2016 freezes when you want to open email, calendar or task Description If you open an item in Microsoft Outlook 365 (or Microsoft Outlook 2016), you can experience that Microsoft Office freezes and you are unable to do anything. The update that caused this is KB3097877 , and it appears to only affect Windows 7 systems users. This specific resolution is for crashing that occurs when dictating into Microsoft Word or Outlook on a Windows 7, 8, or 10 computer. But, when I open any of the email messages in conversation history folder in Outlook 2016, Outlook is getting hang and not responding. Qchristensen changed the title Outlook 2016 hangs and restarts with latest NVDA Next from Aug 31 Outlook 2016 hangs and restarts when changing folders Sep 18, 2017 This comment has been minimized. Restart your Outlook and this time you won’t face Outlook Crashes at Startup problem. Usually the inaccessibility of Outlook stems from a corrupt or damaged application file; certain files prevent Outlook from opening. You have to disable all the Add-ons by clicking on Disable this add-in button. click to enlarge. Meanwhile, it will help you to get back emails from crashed Outlook PST as well as other items from Outlook Profile. Fix: Outlook 2016 Freezes When Previewing Excel Files If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. Maybe after a few minutes, maybe after a whole day. One such service is the “Desktop Window Manager Session Manager”. But the Gmail IMAP integration with Outlook is not so smooth as POP3 access. Several users have complained that Outlook 2007 freezes (or becomes extremely slow) until the synchronization between Gmail server and Outlook data file is complete. Hello, every time I open new email and the pop-up notification appears the application freezes and is not responding (I need to use alt+ctrl+del). Subject: Outlook 2016 performance problems with jaws I have been using outlook 2016 for the past month and a half. But sometimes users report Outlook not responding, stuck at "Processing," freezes, or hangs while opening a file or sending an email message. (Not responding) Things I tried:. Update 3:30 p. First, open Outlook and click on the File menu on the ribbon at the top. This is happening with the recent versions of Outlook, including Outlook 2010 and Outlook 2007. Opening in Safe Mode allowed me to get Outlook open, then I disabled all but 2 add-ons (Skype Meetings and Exchange 2013). Reader Sam M. Check Windows Update and you should be offered it again. Today I noticed Micrososft Outlook 2016 would not start and only showed the splashscreen. I upgraded my client with the Outlook CRM 2016 Plugin SP1. com emails via your desktop version of Outlook 2016 and 2013 until you reconnect. I closed Outlook and reopened it and it immediately crashed. All of a sudden my Outlook 2016 was not opening, however when I open the task manager the outlook. Outlook would crash when trying to open notification email from eCompliance Cause: A monthly security update released by Microsoft on Nov 10th caused Outlook 2010/2013 to crash when opening HTML-embedded messages. COM add-in for Outlook causing Outlook 2016 to crash when clicking on drafts folder Anytime I click on the drafts folder in Outlook 2016, the Teams COM add-in causing the Outlook client to crash. Today Outlook 2016 would no open and I got a series of the following windows pop open. Let us suppose that user wants to connect Outlook to an Exchange Online Mailbox migrated from on-premises Exchange Server. A recent update to Microsoft Office 2013 that’s being pushed out automatically to clients results in some of them being unable to open Outlook 2013. Solution found! The problem of Outlook crashing immediately upon selecting File > Print seems (after all) to be related to the printer driver. have reinstalled it, etc. The sender is sending an email with a signature that includes images of our corporate logo. It hangs up on Starting / Processing screen. I am not a much heavy user such as graphics or sort of these things. If works okay, add needed add-ins back in one by one. At that point, Powerpoint stops responding and crashes.